Terms and Conditions


Patients who wish to reschedule their appointments for the sake of their convenience are requested to provide our office with a minimum notice of 48 hours or 2 business days. A Short Notice Cancellation Fee of $153 may be charged.

After two No-Show Appointments or Short Notice Cancellations, we reserve the right to charge a cancellation fee of $153 per incident and collect a deposit prior to scheduling the next appointment. The deposit will be non-refundable if the patient does not present to the appointment or provide adequate notice for rescheduling.


Unless prior financial arrangements have been made, payment is due upon completion of treatment.

Please note that not all services may be covered by your insurance carrier, and every insurance plan has its own unique scope of coverage. Although we will make every effort to pre-authorize and verify coverage before we perform any procedure, it is ultimately the patient’s responsibility to pay for fees that are not covered by their insurance plan.

Please note that any unpaid accounts over 3 months will be considered to be in arrears. Accounts in arrears will accrue interest at 8% per month. The amount owing must be settled before future appointments will be scheduled for the patient or immediate family members. Furthermore, MacKenzie Dental Centre may, at our discretion, request a deposit for future appointments to be scheduled, and/or full payment made prior to being seated for a procedure.

In the event that a cheque is returned NSF (Non-Sufficient Funds), a $20.00 NSF fee will be charged.

Payment plan options are available for long term patients with a good credit history with our office. We are also happy to help you save for a procedure with pre-payment plans.

We thank you for your consideration of the above, and we look forward to taking good care of you and your family at MacKenzie Dental Centre.


Patients have the right to access a copy of their dental records. MacKenzie Dental Centre will require the patient’s consent in writing before releasing any information or dental records to another dental office, the patient’s physician or an authorized representative. The patient will be responsible for any fees associated with acquiring their dental records from their former dental office.


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MacKenzie Dental Centre
Suite #101 – 101 First Street West
PO Box 2638
Revelstoke, BC, V0E 2S0

Phone: 250-837-5737
Fax: 250-837-4253